Warranty & Returns

At Fred Auto Parts, we are committed to supplying quality products and fair after-sales support. This page explains our returns and warranty policy. Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

1. Change of Mind / Incorrect Purchase Returns

We may accept returns within 30 days from the original purchase date where:

the item was ordered incorrectly;
the customer changed their mind; or
the item is no longer required.

To be eligible for return, the item must:

be unused, uninstalled and undamaged;
be returned in its original packaging;
be in re-saleable condition; and
be accompanied by the original invoice or order number.

Unless otherwise agreed in writing:

the buyer is responsible for return shipping costs;
original shipping charges are non-refundable; and
a restocking fee of up to 15% of the original invoice value may apply for change-of-mind or incorrect-purchase returns.

Items sold with “free shipping” may still have the original outbound freight cost deducted from the refund where the return is not due to our error.

2. Special Order Items

Items specially ordered in for a customer are non-returnable and non-refundable unless:

the item is faulty;
the item supplied is incorrect; or
the customer has rights under the Australian Consumer Law.

3. Customer Responsibility for Fitment

It is the customer’s responsibility to confirm the correct part before purchase, including where relevant:

vehicle make;
model;
year;
VIN / chassis number;
engine type; and
OEM or reference number.

Compatibility guides, vehicle lists and product descriptions are provided as a guide only. If an incorrect item is purchased because incomplete or inaccurate vehicle information was provided, or because the buyer did not verify fitment before purchase, the return will be treated as a change-of-mind / incorrect-purchase return.

4. Incorrect Item / Not as Described / Missing Parts

If you believe the item supplied is incorrect, not as described, or missing components, please contact us as soon as possible with:

your invoice number or order number;
photos of the item received;
photos of the packaging and label; and
where relevant, photos of the original part from the vehicle.

We may request further photos or information before approving a return, replacement or refund.

5. Transit Damage

Please inspect goods as soon as possible after delivery.

If goods arrive damaged in transit, please notify us promptly and provide:

photos of the item;
photos of the packaging; and
details of the damage.

Claims for transit damage may be refused or delayed if the packaging has been discarded or if notification is made too late for us to properly assess the courier claim.

6. Warranty Coverage

Most products sold by Fred Auto Parts are covered by a 12-month or 20,000km warranty, whichever occurs first.

KINFOR products are covered by a 24-month or 40,000km warranty, whichever occurs first.

If a longer warranty period is stated on the original tax invoice, that longer period will apply. The warranty period starts from the date of purchase. During the applicable warranty period, Fred Auto Parts may, at its discretion, repair, replace or refund a product that is found to have a defect in materials or workmanship under normal use.

7. Warranty Claim Requirements

To submit a warranty claim, you must provide:

the original invoice or order number;
a clear description of the issue;
photos and/or videos showing the fault; and
proof of professional installation where required.

For many parts, installation by a licensed and qualified mechanic is required. We reserve the right to reject a warranty claim where:

the item was not properly installed;
no proof of fitment or installation can be provided; or
the fault cannot be reasonably linked to a manufacturing defect.

8. Warranty Exclusions

Warranty does not cover:

normal wear and tear;
incorrect installation;
use of the wrong part;
misuse, abuse, neglect, modification or accident;
collision damage;
environmental or weather-related damage;
corrosion, chemical damage or salt exposure;
off-road, racing, competition or commercial abuse;
damage caused by other faulty or worn components; or
used, second-hand or salvage parts unless expressly stated otherwise.

9. Costs Not Covered by Warranty

Unless required by Australian Consumer Law, warranty is limited to the product itself only.

Fred Auto Parts does not cover:

labour or installation costs;
removal or refitting costs;
diagnostics;
towing;
vehicle hire;
freight costs;
loss of use;
downtime; or
any indirect, incidental or consequential loss.

10. Refunds and Return Assessment

Once a returned item is received and inspected, we will notify you whether your return, refund, replacement or warranty claim has been approved.

Where applicable, refunds will be processed back to the original payment method. Processing times may vary depending on the payment provider or financial institution.

11. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage as required by law. You are also entitled to have goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.